Who We Are
Activus Connect is a Customer Experience Provider (CXP) of outsourced solutions for brands who understand the value of authentic, human conversations and the blend of technology and people in delivering outstanding outcomes – happier, more loyal consumers, who share with others the products and services they enjoy.
“We are a global Customer Experience Provider, the new standard in BPO”
How We Help
Activus Connect is leveraging best-in-class technologies to enable our Ambassadors to respond in efficient, friendly and endearing ways leading to deeper customer relationships. Our heart and soul is empowered humans who are born to be kind, helpful and positive. We believe the world is ready for more happiness!
“We measure customer sentiment, compliance and quality on 100% of our conversations”
How We Do It
Fundamental to Activus Connect’s turn-key Customer Experience outsourcing solutions are life-experienced Ambassadors who are geographically disbursed and uniquely skilled to provide customer care, sales and technical support – via phone, email, text, video, chat and social touch points.
“Smart Virtual™ is designed to revolutionize how remote-based Customer Experience is achieved”
Engage With Us
We Get It. Today, more than at any other point in history, customers are driving brands to be more flexible, more creative, more digitally enabled and more dynamic. Activus Connect is born out of this need for a better way to elevate each experience, which is as much about elevating the personal experience of our Ambassadors as it is about elevating the experience of our clients and their customers.
“We live the ethos of elevating experiences“
Press Pound If You’re Tired of Taking Customer Surveys: Make Customers Happier by Skipping Them Altogether!
Is there such a thing as too much of a good thing? There is – and there is also such a thing as too much of a bad thing, and when it comes to surveys at the end of interactions with companies, we believe the best thing may be allowing software to do the work for the customer…read more
After decades in the Customer Experience (CX) industry, the leadership team here at Activus Connect has never understood the rationale for asking customers (who are likely calling in because they have a problem or issue to resolve) to spend even more of their time taking a survey at the end of the call…read more
Some say it is better to be understood than loved, but we say it is best to be understood AND loved. Great listeners make great Customer Experience (CX) Ambassadors, and when those listeners happen to live in the same city, county, state or region and can converse in warm…read more