Inspiring Forward at Western New York Chapter of EARS
- Blog
- Inspiring Forward
At Activus Connect, we believe in creating an impact on our communities. Because of this, we offer our Ambassadors eight...
Read MoreLeadership Spotlight: Reducing Attrition in Virtual CX Delivery
- Leadership Spotlight
- Ambassador Experience
Attrition remains the biggest challenge in the customer experience outsourcing industry, as BPOs and contact centers wrestle with the difficulty...
Read MoreLeadership Spotlight: Achieving Virtual Excellence with Innovative Technologies
- Leadership Spotlight
- Ambassador Experience
As a SmartVirtual™ company in a globalized industry, technology and talented people go hand-in-hand when striving for excellence. The success...
Read MoreStop Using COVID-19 as an Excuse for Bad Customer Experiences
- Blog
- Customer Experience
In virtually every industry, low-quality customer service is becoming the norm thanks to the ultimate get-out-of-jail-free card: the coronavirus pandemic....
Read MoreLife at Activus: Swimming, Surfing, and Studying on a Full-Time Livable Wage
- Life at Activus
- Ambassador Experience
There was a time when working, studying, and enjoying life to the fullest were almost impossible to juggle all at...
Read MoreCEO Outlook: Why GigCX Workers Will Never Replace Dedicated CX Teams
- Customer Experience
- SmartVirtual™
The term “GigCX” has been exciting members of the customer experience industry recently, and rightly so—any potential disruption to our...
Read MoreSecret Sauce: Linking Transparency with High-Performing Virtual Teams
- Customer Experience
- SmartVirtual™
The world is virtualizing faster than ever, with no signs of slowing down. Work-at-home employment is now mainstream, presenting several...
Read MoreSecret Sauce: Enhancing Culture and Behavior Across a Virtual Company
- Customer Experience
- SmartVirtual™
As a provider of customer experience outsourcing solutions, we’re always trying to create an environment and an organization that can...
Read MoreLife at Activus: Helping People Succeed from the Comfort of Home
- Life at Activus
- Ambassador Experience
During these difficult times, people have come to appreciate the support that distant work colleagues can provide, so it’s vital...
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