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Inspiring Forward: Mentoring for the Future

Jan 21, 2021

Educating the youth and paving a way for them to accomplish their goals and dreams is something that Sharronda Hayes,...

Jan 20, 2021

When it comes to outsourcing customer experience (CX), brands will first have to weigh the options between offshore, nearshore, onshore,...

Jan 14, 2021

When we think about giving back, most seek to give back to organizations or groups close to home. However, for...

Jan 13, 2021

When customers live in stressful times, the responsibilities of a contact center employee become far more challenging, leading to burnout...

Dec 30, 2020

When people experience challenging times, the best kind of support comes from those who have shared those experiences and understand...

Dec 30, 2020

With the most difficult year in recent memory almost behind us, we wanted to look back on one of the...

Dec 29, 2020

Giving back can be as simple as sharing a meal with those around you or even lending a hand during...

Dec 23, 2020

Christmas is a time to share joy and cheer to those around us by giving back and creating happy memories...

Dec 23, 2020

Diversity is a major priority area for most businesses today, and with good reason. A recent study by McKinsey found...