Preparing for the Next Normal: How to Provide Great CX After COVID-19
- Blog
- SmartVirtual™
Customer experience providers are not in Kansas anymore. The widespread trauma of COVID-19 has changed people at a visceral level,...
Read MoreInspiring Forward: Warriors 4 Life Uses Cycling to Support Brave Veterans
- Blog
- Inspiring Forward
Here at Activus Connect, we may be built on serving our clients and our Ambassadors, but we’re also dedicated to...
Read MoreWhy It’s High Time Video Chat Reached Its Full Potential in CX Delivery
- Blog
- SmartVirtual™
Post COVID-19, true omnichannel customer experience delivery is only possible with a robust video chat service offering. Successful digital connections...
Read MoreThe SmartVirtual Approach to Ambassador Safety and Security
- Blog
- SmartVirtual™
One of the most encouraging aspects of the COVID-19 crisis is that BPOs and CX providers are bending over backward...
Read MoreLife at Activus: Raising Twins at Home as a Full-Time Mom and Ambassador
- Life at Activus
- Ambassador Experience
Working at home has loads of well-documented benefits, but the best perk for many people is spending extra time with...
Read MoreWeathering Another Storm: BPO’s Next Challenge After COVID-19
- Blog
- SmartVirtual™
Real talk: COVID-19 is an apocalyptic storm that is ravaging the BPO and CX outsourcing world, completely blindsiding the industry...
Read MoreLife at Activus: Home-Based Job Security and Flexibility Over 50
- Life at Activus
- Ambassador Experience
When it comes down to it, how many BPO and customer experience providers can offer flexible work schedules, secure positions...
Read More3 Essential Security and Compliance Elements for Work-at-Home CX
- Blog
Since the early days of work-at-home customer service, customer experience (CX) and BPO providers have always struggled with the same...
Read MoreLife at Activus: Balancing Ph.D. Studies With Full-Time Remote Employment
- Life at Activus
- Ambassador Experience
In this new series of articles, we shine a spotlight on our Ambassadors and other essential team members as they...
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