Who We Are
Activus Connect is a Customer Experience Provider (CXP) of outsourced solutions for brands who understand the value of authentic, human conversations and the blend of technology and people in delivering outstanding outcomes – happier, more loyal consumers, who share with others the products and services they enjoy.
“We are a global Customer Experience Provider, the new standard in BPO”
How We Help
Activus Connect is leveraging best-in-class technologies to enable our Ambassadors to respond in efficient, friendly and endearing ways leading to deeper customer relationships. Our heart and soul is empowered humans who are born to be kind, helpful and positive. We believe the world is ready for more happiness!
“We measure customer sentiment, compliance and quality on 100% of our conversations”
How We Do It
Fundamental to Activus Connect’s turn-key Customer Experience outsourcing solutions are life-experienced Ambassadors who are geographically disbursed and uniquely skilled to provide customer care, sales and technical support – via phone, email, text, video, chat and social touch points.
“Smart Virtual™ is designed to revolutionize how remote-based Customer Experience is achieved”
Engage With Us
We Get It. Today, more than at any other point in history, customers are driving brands to be more flexible, more creative, more digitally enabled and more dynamic. Activus Connect is born out of this need for a better way to elevate each experience, which is as much about elevating the personal experience of our Ambassadors as it is about elevating the experience of our clients and their customers.
“We live the ethos of elevating experiences“
Blog
Enhancing the Best Customer Experience Outcomes in an Evolving US Market
It’s a great day at Activus Connect! A white paper titled Enhancing the Best Customer Experience Outcomes in an Evolving US Market, has been published by Ryan Strategic Advisory. We are one of the newest companies in customer experience services…
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Cultivating Communities The Activus Connect Way
At Activus Connect, our foundation is based on four pillars: Elevating Experiences, Building Brands, Enriching Lives and Cultivating Communities. These four pillars drive everything we do and the one thing they all have in common is, people. We are a people company driven to consistently enable the best outcomes…
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And Just Like That, The Weather Is Tipping The Customer Experience Scale
And Just Like That, The Weather Is Tipping The Customer Experience Scale2December 2019Just before Thanksgiving, as we were winding down for turkey day, I flipped by the Weather Channel and thought – oh, wow, looks like a significant weather pattern is forecasted to...
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