Who We Are
Activus Connect is a Customer Experience Provider (CXP) of outsourced solutions for brands who understand the value of authentic, human conversations and the blend of technology and people in delivering outstanding outcomes – happier, more loyal consumers, who share with others the products and services they enjoy.
“We are a global Customer Experience Provider, the new standard in BPO”
How We Help
Activus Connect is leveraging best-in-class technologies to enable our Ambassadors to respond in efficient, friendly and endearing ways leading to deeper customer relationships. Our heart and soul is empowered humans who are born to be kind, helpful and positive. We believe the world is ready for more happiness!
“We measure customer sentiment, compliance and quality on 100% of our conversations”
How We Do It
Fundamental to Activus Connect’s turn-key Customer Experience outsourcing solutions are life-experienced Ambassadors who are geographically disbursed and uniquely skilled to provide customer care, sales and technical support – via phone, email, text, video, chat and social touch points.
“Smart Virtual™ is designed to revolutionize how remote-based Customer Experience is achieved”
Engage With Us
We Get It. Today, more than at any other point in history, customers are driving brands to be more flexible, more creative, more digitally enabled and more dynamic. Activus Connect is born out of this need for a better way to elevate each experience, which is as much about elevating the personal experience of our Ambassadors as it is about elevating the experience of our clients and their customers.
“We live the ethos of elevating experiences“
Blog
At the Intersection of IoT and CX in the Insurance Industry: Faster Claims, Less Fraud
Filing a claim after being involved in an auto accident or after a natural disaster – fire, flood or wind damage impacting one’s home – can be stressful for consumers.
They’ve already been traumatized by an unforeseen negative event and must quickly engage with their insurance companies to provide detailed information, then…
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How Expert Ambassadors Make a Huge Difference for Insurance Companies as Industry Competition Heats Up
The insurance industry like so many continues to undergo dramatic digital transformation, and with competition for consumers’ business, innovative insurance companies are finding ways to make every part of the process easier for…
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As the Physical and Digital Worlds Are Bridged, CX Innovations for Retail Shoppers Advance
Consumers live in an on-demand world and live digitally whether they are on their mobile device, using their computer, or interacting with kiosks public places, including retail stores. As disruption continues with the continuing growth of…
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