Who We Are
Activus Connect is a Customer Experience Provider (CXP) of outsourced solutions for brands who understand the value of authentic, human conversations and the blend of technology and people in delivering outstanding outcomes – happier, more loyal consumers, who share with others the products and services they enjoy.
“We are a global Customer Experience Provider, the new standard in BPO”
How We Help
Activus Connect is leveraging best-in-class technologies to enable our Ambassadors to respond in efficient, friendly and endearing ways leading to deeper customer relationships. Our heart and soul is empowered humans who are born to be kind, helpful and positive. We believe the world is ready for more happiness!
“We measure customer sentiment, compliance and quality on 100% of our conversations”
How We Do It
Fundamental to Activus Connect’s turn-key Customer Experience outsourcing solutions are life-experienced Ambassadors who are geographically dispersed and uniquely skilled to provide customer care, sales and technical support – via phone, email, text, video, chat and social touch points.
“Smart Virtual™ is designed to revolutionize how remote-based Customer Experience is achieved”
Engage With Us
We Get It. Today, more than at any other point in history, customers are driving brands to be more flexible, more creative, more digitally enabled and more dynamic. Activus Connect is born out of this need for a better way to elevate each experience, which is as much about elevating the personal experience of our Ambassadors as it is about elevating the experience of our clients and their customers.
“We live the ethos of elevating experiences“
Scenario 1: Customer calls into the contact center have increased by 150% in the past few days. The weather channel is spewing out hurricane facts like an overheated computer. Insurance Company management notes the deluge in calls but doesn’t see the correlation. Sales are decreasing, new policy quotes are declining, conversion rates have all but evaporated, and revenue for the day is abysmal. Precious resources…read more
We believe in encouraging and empowering others to be the best version of themselves, especially to help women pursue their dreams and ambitions when it comes to their careers. With three wonderful women on our team, we saw this as an opportunity to write about them and their life decisions. Decisions that led them on their path to get to where they are…read more
I was born and raised in Venezuela and at the age of 16, I moved to the US to attend university. As English wasn’t my first language, I began my course work at Aurora Community College, later transferring to the University of Colorado at Denver (CU) where I ultimately graduated with my Master of Science in Finance.
As far back as I can remember, I have always been self-directed, driven and assertive…