Who We Are
Activus Connect is a Customer Experience Provider (CXP) of outsourced solutions for brands who understand the value of authentic, human conversations and the blend of technology and people in delivering outstanding outcomes – happier, more loyal consumers, who share with others the products and services they enjoy.
“We are a global Customer Experience Provider, the new standard in BPO”
How We Help
Activus Connect is leveraging best-in-class technologies to enable our Ambassadors to respond in efficient, friendly and endearing ways leading to deeper customer relationships. Our heart and soul is empowered humans who are born to be kind, helpful and positive. We believe the world is ready for more happiness!
“We measure customer sentiment, compliance and quality on 100% of our conversations”
How We Do It
Fundamental to Activus Connect’s turn-key Customer Experience outsourcing solutions are life-experienced Ambassadors who are geographically dispersed and uniquely skilled to provide customer care, sales and technical support – via phone, email, text, video, chat and social touch points.
“Smart Virtual™ is designed to revolutionize how remote-based Customer Experience is achieved”
Engage With Us
We Get It. Today, more than at any other point in history, customers are driving brands to be more flexible, more creative, more digitally enabled and more dynamic. Activus Connect is born out of this need for a better way to elevate each experience, which is as much about elevating the personal experience of our Ambassadors as it is about elevating the experience of our clients and their customers.
“We live the ethos of elevating experiences“
Ever since BPOs began experimenting with the work-at-home model, virtual employees have been lumbered with inadequate brick-and-mortar tools that simply aren’t suited to a home-based work environment.
Fast forward to today and not much has changed in that approach; traditional BPOs have done well to prioritize the development of their physical operations, but often view home-working tools and processes as a distant afterthought…
Even though demand for elevated customer experiences is higher than ever, traditional BPO providers risk falling behind as they continue to battle the same issues they’ve been facing for decades.
Absenteeism, attrition, work quality, business continuity, and scalability have been the main topics of contention for BPOs since day one, stemming from the industry’s transactional nature and its low-cost approach to recruitment, training, and customer service…
As customer experience providers, we always strive to take CX to the next level. This motivation led us to what we believe is the next evolution in elevating experiences: Smart Virtual.
Smart Virtual is a robust work-at-home (WAH) delivery model that solves many of the issues associated…read more