HOW WE HELP
Industries We Serve
Not all things are created equal, no two industries are identical, and neither are their support needs.
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Elevating Customer Experience

At Activus Connect our clients and their customers benefit from our breadth of global experience, the diversity of our team and our relentless commitment to innovation and success.  Cross-pollinating best practices across industries unlocks the art-of-the-possible for our clients and their customers.  We think that’s pretty cool.

Retail

Whether your business retails in-store, online or both, when your customer needs to reach you, we are ready to elevate their customer experience through authentic conversations that create a life-long relationship.

Our Expertise:

We understand that your brand and your brand-voice are one and the same which is why we curate teams of life-experienced Ambassadors to speak on your behalf. Authentic conversations focused on Elevating Experiences™and creating brand loyalty, that simple.

With our Smart Virtual™ solution we provide your business with,

  • Customer Care
  • E-commerce
  • Sales, cross-sell, up-sell
  • Payment processing
  • Retention
  • Returns
  • Loyalty Programs
  • Trouble shooting

Public Sector

A diverse and broad ranging set of essential services best served by citizens with complimentary experiences. Our Ambassadors live in the communities they serve and have relevant experience across state and federal support agencies.

Our Expertise:

Expert Ambassadors with cross functional expertise in the public and private sector unlock access to a robust support solution.

With our Smart Virtual™ solution we provide your business with,

  • Emergency response support
  • General information services
  • Highly specialized services

Telecommunication

Authentic human conversations, building brands and Elevating Experiences™. It’s a competitive landscape full of options for consumers, and each and every interaction counts.

Our Expertise:

We create value for our customers through the art of authentic human conversations that create brand loyalty and lifelong customers.

With our Smart Virtual™ solution we provide your business with,

  • Activations
  • Customer Care
  • Billing and collections
  • Cross-sell, up-sell
  • Retention
  • Troubleshooting

Insurance

Customer Experience (CX) meets compliance; customers expect more and have more options, getting it wrong isn’t an option. Whether licensed or non-licensed, customer care or sales, we have a nationwide network of professionals that speak the multiple languages of insurance.

Our Expertise:

We start with expert Ambassadors, licensed and non-licensed and augment their skills for optimal sales, service, enrollment and retention outcomes. Our AI enabled Smart Virtual™ solution, scores each interaction to measure customer sentiment, compliance and quality.

With our Smart Virtual™ solution we provide your business with,

  • Nationwide, licensed and non-licensed experts
  • Life & Health (L&C)
  • Property & Casualty (P&C)
  • Medical enrollments
  • Customer care
  • Acquisition, retention & renewal
  • Claims management
  • First Notice of Loss (FNOL)
  • Back-office

Utilities

An expert’s industry, one that requires detail-oriented professionals, experienced in authentic human conversations. Whether regulated or deregulated, distribution through meter-to-cash, we understand your brand-voice needs and provide in-culture language support that aligns with your customers’ expectations.

Our Expertise:

Detail oriented, knowledgeable, empathetic and caring support is what is most commonly required when supporting utilities customer. We have you covered.

With our Smart Virtual™ solution we provide your business with,

  • Regulated and deregulated experience

  • Energy, Water, Gas & Sewer

  • Customer care

  • Acquisition and retention

  • Early stage collections

  • Emergency response

  • Front and back office support

Financial Services

Optimizing cost to service and lifetime customer value, in one solution.Some of the world’s largest financial institutions leverage the benefits of domestic, remote-based Ambassadors and their customers LOVE IT.

Value added customer care, acquisitions, retention and delinquency management are not novice skills; life-experienced and industry skilled professionals provide access to the best outcomes for your brand.

Our Expertise:

Highly skilled, industry professionals experienced in banking, credit cards, loan processing, compliance support and collections.

With our Smart Virtual™ solution we provide your business with,

  • Loan applications processing
  • Credit card applications
  • Payment processing
  • Delinquency management
  • General account support

Healthcare

Unlocking meaningful value for brands and their valued customers, one specialized interaction at a time. Telemedicine to Rx to general customer care, our US-based industry experts provide meaningful support to service providers, large and small.

Our Expertise:

We don’t provide access to physicians, we don’t have doctors on staff, but we offer complimentary support for almost every other aspect of health and wellness. 

With our Smart Virtual™ solution we provide your business with,

  • Telemedicine support
  • Access to Registered Nurses (RNs)
  • Rx support services
  • Medical transcription services
  • Claims and billing
  • Customer service
  • Administrative support

Travel & Hospitality

The lifetime value of a customer is intrinsically linked to how a brand makes them feel. Business, personal or leisure, 9 times out of 10, customers serving customers, leave a better impression and create lifelong brand value.

Our Expertise:

Understanding your brand voice means understanding when it’s time for small talk and when it’s time to figure out how to get someone to their destination, urgently!  We get it but more importantly, your customers will appreciate that you understand their needs.

With our Smart Virtual™ solution we provide your business with,

  • Travel experts
  • Customer care
  • Reservations
  • E-commerce
  • E-mail, chat and social media support
  • High touch concierge services
  • Logistics

The benefits of our Smart Virtual™ Solution

  • Geographically disbursed Ambassadors improve business continuity and burst capacity
  • Life-experienced brand Ambassadors affect improved and more consistent business outcomes
  • Knowledgeable Subject Matter Expertise
  • Efficient alignment of support to demand curve needs
  • Smart scalability ensures the right level of support based on brand objectives and business needs
  • Multi-lingual support across all channels
  • Domestic support at affordable rates
  • 100% auto-scoring of each interaction enables true sentiment analysis, compliance validation and experience assurance
  • WBE/MBE certified and operated business assists in meeting diversity requirements

Engage with us today!

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